Description #

This issue occurs when a user cannot successfully access the Advanced IFTA platform. Login failures may prevent access to mileage reporting, fuel reporting, exception reports, filing information, and other system features.

Possible Causes #

• Incorrect username
• Incorrect password
• Expired user account
• Browser cache issues
• Internet connectivity problems
• User account disabled by administrator

Resolution #

1. Verify your username and password.
2. Confirm CAPS LOCK is not enabled.
3. Clear browser cache and cookies.
4. Close and reopen your browser.
5. Try using a supported browser such as Chrome, Edge, or Firefox.
6. Contact your system administrator to verify account status.
7. Use the password reset feature if necessary.