Description #

This issue occurs when fuel card transactions fail to synchronize with Advanced IFTA, resulting in missing fuel purchases and incomplete reporting.

Possible Causes #

• Fuel card integration disconnected
• Invalid credentials
• Provider outage
• Synchronization failure
• Import configuration error

Resolution #

1. Verify fuel card integration settings.
2. Confirm account credentials.
3. Run a manual synchronization.
4. Review import logs.
5. Verify transactions exist in the provider portal.
6. Contact support if imports continue to fail.

Related Articles #

• Missing Fuel Receipts
• Fuel Purchase Missing Gallons
• Fuel Tax Credit Lower Than Expected