Description #

This issue occurs when mileage and trip information from a supported ELD provider does not successfully synchronize with Advanced IFTA.

Possible Causes #

• Invalid API credentials
• Expired ELD authorization
• Provider API outage
• Vehicle mapping issues
• Internet connectivity problems
• ELD account configuration changes

Resolution #

1. Verify ELD credentials.
2. Reconnect the ELD integration.
3. Confirm API access permissions remain active.
4. Verify vehicles are properly assigned.
5. Run a manual synchronization.
6. Contact support if synchronization continues to fail.