Description #

This issue occurs when communication between Advanced IFTA and the ELD provider is interrupted, preventing data synchronization and reporting updates.

Possible Causes #

• Provider API outage
• Internet connectivity issues
• Expired integration authorization
• Provider maintenance activities
• Authentication failures

Resolution #

1. Verify internet connectivity.
2. Confirm ELD provider service status.
3. Review integration settings.
4. Re-authorize the connection if necessary.
5. Run a manual synchronization.
6. Contact support if the connection cannot be restored.

Related Articles #

• ELD Connection Expired
• ELD Credentials Invalid
• ELD Sync Taking Too Long