Description #

This issue occurs when a user requests a password reset but does not receive the reset email needed to regain access to the system.

Possible Causes #

• Incorrect email address
• Spam filtering
• Mail server delays
• User account not found
• Email delivery restrictions

Resolution #

1. Verify the email address associated with your account.
2. Check spam, junk, and quarantine folders.
3. Add system emails to your safe sender list.
4. Wait several minutes and try again.
5. Contact your administrator if the issue persists.

Related Articles #

• Unable to Log In
• User Cannot Access Features