Description #

If an issue cannot be resolved using the Advanced IFTA Knowledge Base, users should contact Advanced IFTA Support. Providing complete and accurate information helps expedite issue resolution and reduces downtime.

Possible Causes #

Support may be required for:

• System errors
• Data import failures
• ELD integration issues
• Report generation failures
• User access problems
• Filing discrepancies
• Technical issues not covered in the Knowledge Base

Resolution #

Before contacting support, gather the following information:

Required Information #

• Company Name
• User Name
• Vehicle Number (if applicable)
• Reporting Quarter
• Description of the Issue
• Screenshots of any errors
• Steps taken prior to the issue occurring

Recommended Information #

• Browser being used
• Date and time the issue occurred
• ELD provider (if applicable)
• Report name involved
• Exception report details (if applicable)

Providing complete information allows support personnel to diagnose and resolve issues more efficiently.

Related Articles #

• Unable to Log In
• ELD Data Not Importing
• Report Will Not Generate