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Products
- Total IFTA Solution
- IFTA Application
Member Services
- ELD Website Portal
Knowledge Base
Contact Us
- Contact Us
- Privacy Policy

Tag: Customer Support

DOT Compliance Experts

FAQs

100

What Is IFTA?
Who is Required to File IFTA?
What Vehicles Qualify for IFTA?
What is a Qualified Motor Vehicle?
How Often Must I File IFTA?
What Happens if I Don’t File IFTA?
Which States Participate in IFTA?
How Do I Obtain an IFTA License?
What Are IFTA Decals?
When Should Decals Be Displayed?
What Information is Required for an IFTA Filing?
How Are IFTA Taxes Calculated?
What Mileage Must Be Reported?
What Fuel Purchases Qualify for IFTA?
How Do I Report Tax-Paid Fuel?
What is Taxable Fuel?
What is Non-Taxable Fuel?
How Do I Calculate Fleet MPG?
What Reporting Periods Are Required?
What Records Should I Retain?
How is State Mileage Determined?
What if My ELD Misses Mileage?
How Do I Report Personal Conveyance Miles?
Are OFF-Road Miles Reported?
What Are Non-Revenue Miles?
How Are Deadhead Miles Treated?
How Do I Correct Mileage Errors?
What if a Driver Forgets to Log a Trip?
How Do I Report Mileage from a Rental Vehicle?
What Documentation Supports Mileage Records?
What Fuel Receipts Are Required?
What Information Must Appear on a Fuel Receipt?
Can I Use Credit Card Statements as Proof of Purchase?
How Do I Report Bulk Fuel?
How Do I Report DEF Purchases?
What Happens if Fuel Receipts Are Missing?
Can Fuel Be Claimed Without a Receipt?
How Are Fuel Purchases Allocated by State?
What is Tax-Paid Fuel Credit?
How Long Should Fuel Receipts Be Retained?
How Does Advanced IFTA Import ELD Data?
Which ELD Providers Are Supported?
How Often Is ELD Data Updated?
What If ELD Data Is Incomplete?
Can I Manually Correct ELD Mileage?
How Are Unidentified Driving Events Handled?
Can Multiple ELD Providers Be Used?
What If a Vehicle Changes ELD Providers?
How Do I Verify Imported Mileage?
What Happens When ELD Data Conflicts With Fuel Records?
What Are IFTA Adjustments?
When Should Adjustments Be Used?
How Do I Enter a Mileage Adjustment?
How Do I Enter a Fuel Adjustment?
Can Adjustments Be Edited?
Can Adjustments Be Deleted?
How Are Adjustments Reflected in Reports?
What Documentation Should Support Adjustments?
Can Adjustments Be Made After Filing?
How Do Adjustments Affect Tax Liability?
What is the Mileage Calculator?
When Should the Mileage Calculator Be Used?
How Does Route Mileage Calculation Work?
Can Interim Stops Be Included?
How Accurate Is Calculated Mileage?
Can Calculated Mileage Be Added Directly to Adjustments?
How Do I Correct Missing Trips?
Can Mileage Be Calculated for Previous Quarters?
How Are State Miles Allocated?
Can Routes Be Saved for Future Use?
What is an Exception Report?
Why Are Exception Reports Important?
What Exceptions Does Advanced IFTA Identify?
What is a Missing Mileage Exception?
What is a Missing Fuel Exception?
What is a Low MPG Exception?
What is a High MPG Exception?
What is a Fuel Purchase Variance Exception?
How Should Exceptions Be Resolved?
How Do Exceptions Affect Audits?
What Records Are Required During an IFTA Audit?
How Long Should IFTA Records Be Retained?
What Triggers an IFTA Audit?
How Does Advanced IFTA Help Prepare for Audits?
What Documentation Should Be Available?
How Can I Reduce Audit Risk?
What Are Common Audit Findings?
How Do I Respond to an Audit Request?
Can Advanced IFTA Identify Audit Risks?
What Happens If Records Are Missing?
How Does IFTA Relate to IRP?
What Is IRP?
What is Form 2290?
What is New York HUT?
What Other Mileage and Weight Taxes Are Tracked?
Can Advanced IFTA Help Identify IRP Exceptions?
Can Advanced IFTA Identify 2290 Filing Issues?
Can Advanced IFTA Identify NY HUT Reporting Issues?
How Does Advanced IFTA Support Overall Compliance?
What Additional Compliance Features Are Planned?

Exception Reports

13

IFTA Audit Risk and Exception Prevention Guide
IFTA Carrier Knowledge FAQ
Trucking Compliance Filings Spreadsheet
IFTA Exception Specifications
IRP Exception Specifications
MCS-150 Exception Specifications
Form 2290 Exception Specifications
New York HUT Exception Specifications
Connecticut HUF Exception Specifications
Kentucky KYU Exception Specifications
New Mexico WDT Exception Specifications
Oregon WMT Exception Specifications
Virginia VRT Exception Specifications

How-To Videos

17

System Overview
Onboarding Resellers
Onboarding Motor Carriers
System Dashboard Overview
Company Profile
User Access Accounts
Driver Account Management
Asset Management
Quarterly Fuel Tax Rates
Quarterly IFTA Reports Overview
Quarterly Fuel Tax Adjustments
Mileage Calculator Overview
Exception Reporting
Trip Management Form
Cloud Storage
Extended Feature Subscriptions
Support Overview

Troubleshooting

95

Unable to Log In
ELD Data Not Importing
Password Reset Email Not Received
Vehicle Missing From ELD Import
Missing ELD Trips
State Mileage Does Not Match Expected Values
Total Fleet Mileage Appears Too Low
Missing Fuel Receipts
Fuel Purchases Not Appearing In Reports
Duplicate Fuel Purchases
Route Can’t Be Calculated
State Mileage Appears Incorrect
Adjustments Not Appearing in Reports
Unable to Edit Adjustment
Excessive Exceptions Reported
High MPG Exception
Low MPG Exception
Report Will Not Generate
PDF Export Problems
Tax Due Appears Incorrect
Credit Balance Appears Incorrect
Vehicle Not Available For Selection
User Can’t Access Features
Missing Audit Documentation
Audit Risk Score Too High
System Running Slowly
Pages Not Loading Properly
Contacting Support
Data Does Not Match Another System
Quarterly Filing Totals Do Not Match Expectations
ELD Connection Expired
ELD Credentials Invalid
ELD Sync Taking Too Long
GPS Data Missing
Duplicate ELD Trips Imported
Imported Mileage Differs from ELD Portal
Driver Assigned to Wrong Vehicle
Vehicle Assigned to Wrong Driver
Vehicle Not Reporting Movement
ELD Provider Connection Lost
Mileage Calculator Route Longer Than Expected
Toll Route Selected Instead of Preferred Route
Mileage Calculator Not Saving Results
State Border Crossing Not Recorded
Vehicle Mileage Suddenly Decreased
Odometer Does Not Match Reported Mileage
Jurisdiction Mileage Missing
Personal Conveyance Mileage Missing
Deadhead Mileage Missing
Rental Vehicle Mileage Not Included
OCR Fuel Receipt Not Reading Correctly
Fuel Receipt Image Too Blurry
Fuel Purchase Assigned to Wrong Vehicle
Fuel Purchase Assigned to Wrong Driver
Fuel Card Transactions Not Importing
Bulk Fuel Records Missing
Fuel Tax Credit Lower Than Expected
Fuel Purchase Appears Twice
Fuel Receipt Date Incorrect
Fuel Purchase Missing Gallons
Missing Fuel Exception Will Not Clear
Missing Mileage Exception Will Not Clear
Vehicle Appears on Exception Report Unexpectedly
Exception Report Numbers Do Not Match Filing Totals
Fleet MPG Appears Unrealistic
Unsupported Adjustment Detected
Adjustment History Missing
Adjustment Linked to Wrong Quarter
Adjustment Can’t Be Deleted
Exception Report Missing Vehicles
Return Can’t Be Finalized
Filing Locked and Can’t Be Modified
Amended Return Not Calculating Correctly
Filing Totals Changed Unexpectedly
Quarterly Filing Missing Vehicles
State Tax Rate Appears Incorrect
Prior Quarter Data Missing
Filing Status Not Updating
Filing Submitted but Not Reflected
Tax Credit Carryover Missing
ELD Provider API is Temporarily Unavailable
Vehicle Was Sold or Removed but Still Appears in Reports
New Vehicle Not Appearing in Current Quarter
Fuel Receipt Uploaded to Wrong Quarter
Bulk Fuel Withdrawal Assigned to Wrong Vehicle
Route Mileage Differs from Drivers Actual Route
State Miles Show Zero for an Active Vehicle
Quarter Was Selected Incorrectly
Company Information Is Incorrect On Reports
Exported Spreadsheet Columns Do Not Fit on Printed Page
User Can’t Download Attached Documents
Support Document or Guide Link Is Broken
Exception Report Shows Resolved Items
Audit Package Missing Fuel Receipt Images
Compliance Deadline Reminder Not Received

Audit Readiness

20

Understanding IFTA Audits
What Auditors Look For
Audit Ready Checklist
Required Mileage Documentation
Required Fuel Documentation
Required Filing Documentation
Required Vehicle Documentation
Common IFTA Audit Findings
Missing Fuel Receipts and Audit Risk
Missing Mileage and Audit Risk
Unsupported Adjustments and Audit Risk
Duplicate Fuel Transactions and Audit Risk
Missing State Mileage and Audit Risk
Using Exception Reports to Reduce Audit Risk
Monthly Audit Review Procedures
Quarterly Audit Review Procedures
Annual Audit Review Procedures
Building an Audit Package
Audit Risk Indicators
How Advanced IFTA Helps You Stay Audit Ready

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Customer Support

System Overview
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Onboarding Motor Carriers
Support Overview

New Windsor, MD. 21776

support@atsfleetmanagement.com

(570) 445-8805

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