Description #

This issue occurs when the connection between Advanced IFTA and your ELD provider has expired, preventing mileage, trip, and vehicle data from synchronizing with the system.

Possible Causes #

• ELD authorization token expired
• Provider security requirements changed
• User password changed within ELD system
• ELD account disconnected
• Integration permissions revoked

Resolution #

1. Navigate to ELD Integration Settings.
2. Verify the connection status of your ELD provider.
3. Re-authorize the ELD connection.
4. Confirm your ELD credentials are current.
5. Run a manual synchronization.
6. Verify new trip data is importing successfully.

Related Articles #

• ELD Credentials Invalid
• ELD Provider Connection Lost
• ELD Sync Taking Too Long